Desktop Support
Tick. Tock. Tick. Tock. In a true trading environment every second counts. You need someone on the floor who can respond immediately, and in-person, to situations that occur in your environment and get your traders up and running now. And when your designated desktop support resource walks around your office, our entire support team follows. No matter the issue, no matter the need, we've got you covered 38 ways to Sunday.
Customized Support Model
Our desktop support model is 100% flexible to your specific needs. Whether that means identifying a particular skill set, extending your existing support model, or hiring a dedicated resource with a sliding scale of hours worked, the expression of our solution remains tilted towards your needs.
Continuity Of Service
We allow for zero down time. Your dedicated resource comes with a sub-employee who is trained on your environment and ready to step in to cover sick and vacation days. The result is seamless service with no downtime in staff. We excel in IT management and motivation and know that keeping people challenged and growing minimizes staff fluctuation.
Fixed Costs
Fixed costs means fixed costs. Our pricing is not based on how many hours a day your dedicated resource works or what problems may arise. An agreement is an agreement. Full stop.
Integration With Your Firm
An Agio employee comes with a full set of values including a commitment to excellence and superior customer service. We also understand that your firm espouses values and creeds and ways of operating that are sacred to your environment. We partner with you and help manage your resource in a way that absorbs your values in addition to our own.
Organization-Level Service
You're not contracting a person, you're contracting an organization - and therefore your expectations can be set higher. With organization-level service you receive the highest in quality customer service, a broad and encompassing skill set and knowledge base, and consistent, around-the-clock service.
Desktop Support Key Features
- Customized support model
- Dedicated resource with access to our extensive remote support team
- Backup resources to maintain service continuity and availability
- Fixed costs based on your requirements
- Integration with your firm's culture and values
- Experienced management responsible for hiring, growing, and retaining excellent resources
Benefits
- Continuity of service
- Expert and timely fault resolution
- Professional root cause analysis to prevent problem recurrence
- Premier, organization-level service delivered to end users
- Predictable expenditure